https://forums.qrecall.com/posts/list/3.page JForum - http://www.jforum.net Drive: Mac Clients
Folder: Office 2004-Identitäten
Folder: Library
Folder: Preferences
Size: About 110 GB

Really Baked up:
Folder: Office 2004-Identitäten
Folder: Library
Size: 98 GB

It looks as if QR backed up all of the neccessary date (about 21% redundant), but when opening the data archive, i can only see two folders (my entourage plus library folder), although it consumed much more space..

so, what went wrong?
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Capturing a folder implies capturing all of the items (file and folders) that it encompasses. QRecall ignores all capture items that are contained inside another capture item.

If they weren't nested, I'd be very interested in getting a copy of your log files.]]> https://forums.qrecall.com/posts/preList/47/137.page https://forums.qrecall.com/posts/preList/47/137.page GMT https://forums.qrecall.com/posts/preList/47/138.page https://forums.qrecall.com/posts/preList/47/138.page GMT
Open the Owners and Volumes drawer: View > Show Owners & Volumes (Command+Option+V). Select the other volume in the drawer.

This drawer should open automatically the first time you capture multiple volumes. If it didn't, let me know.]]> https://forums.qrecall.com/posts/preList/47/139.page https://forums.qrecall.com/posts/preList/47/139.page GMT Also, the O&V drawer never opened automatically (maybe since there is only one single volume).

The cumulated space required by 3 folders on drive 1 is: 18GB
Space required by drive 2: 100GB
Total space required: about 120GB

Consumed Space QR displays: 95GB
QR actually create a file of: 74GB

So, i still assume, my data is in the archive, but i can not display it..]]> https://forums.qrecall.com/posts/preList/47/140.page https://forums.qrecall.com/posts/preList/47/140.page GMT
Download this inter-release version QRecall 1.0.0b44a and see if it fixes the problem.

- Drag your existing QRecall application from the Applications folder to the trash.
- Drag this application into your Applications folder.
- Launch the new version.

The bug affected the composite list of volumes for each layer, making it appear that there was only one volume in the layer. This is why you couldn't select the second volume and when you recaptured your files the capture didn't see the old files and captured everything again.]]> https://forums.qrecall.com/posts/preList/47/141.page https://forums.qrecall.com/posts/preList/47/141.page GMT
I've chosen (Reindex) and got: Reindex failed, consider reindex or repair. (Open log), (Repair), (Close)

I've then chosen Repair, (x) repair to new archive which takes ages not to move the prograss bar beyond 319.700 files..

so i have now chosen to delete the backup and create a new one from scratch. i will report upon success or failure!
]]> https://forums.qrecall.com/posts/preList/47/142.page https://forums.qrecall.com/posts/preList/47/142.page GMT I'd be very interested in your log files around the time when you unsuccessfully opened, reindexed, and repaired this archive.

In my testing, this bug caused only cosmetic problems. If it is corrupting archives, I want to know how.]]> https://forums.qrecall.com/posts/preList/47/143.page https://forums.qrecall.com/posts/preList/47/143.page GMT
You can have all of my logs, if only i knew where to find them (i can view them, but where can i save them?).. Pls advise, and i'll PM them.

So, new backup worked like a charme - thank you. BUT i would like to see the O&V Window removed or at least have an option: always show all drives. This is because i need to back up multiple drives and don't want to to switch between the "master-layers" in O&V-window. is this possible in a future release?]]> https://forums.qrecall.com/posts/preList/47/144.page https://forums.qrecall.com/posts/preList/47/144.page GMT Your log files are stored at (your home folder)/Library/Logs/QRecall. You might want to compress them into a ZIP archive before sending them.

[quote]So, new backup worked like a charme - thank you. BUT i would like to see the O&V Window removed or at least have an option: always show all drives. This is because i need to back up multiple drives and don't want to to switch between the "master-layers" in O&V-window. is this possible in a future release?[/quote]
That would be a very difficult and there are some technical problems in doing so. But I'll add your suggestions to the wish list.]]> https://forums.qrecall.com/posts/preList/47/145.page https://forums.qrecall.com/posts/preList/47/145.page GMT
Please treat the data according to my mail,
thanks!]]> https://forums.qrecall.com/posts/preList/47/146.page https://forums.qrecall.com/posts/preList/47/146.page GMT https://forums.qrecall.com/posts/preList/47/147.page https://forums.qrecall.com/posts/preList/47/147.page GMT
Download and install the update by choosing [b]QRecall > Check for updates...[/b].]]> https://forums.qrecall.com/posts/preList/47/149.page https://forums.qrecall.com/posts/preList/47/149.page GMT capture to .. failed due to data integrity problem. consider reindex, repair.

this was the first run after yesterdays 44a install with a clean, new backup.

i'll discard the 44a backup and create a new one using 44b. will report tomorrow!]]> https://forums.qrecall.com/posts/preList/47/150.page https://forums.qrecall.com/posts/preList/47/150.page GMT https://forums.qrecall.com/posts/preList/47/151.page https://forums.qrecall.com/posts/preList/47/151.page GMT
plus: i have backup up only 1 drive, not multiple as in the past.

so, my 44b is broken again, backup data lost.

]]> https://forums.qrecall.com/posts/preList/47/152.page https://forums.qrecall.com/posts/preList/47/152.page GMT That's nothing to worry about. The aliases in question are stored in ~/Library/Preferences/QRecall/Recent Captures/. They are used by the Desktop Capture/Recall commands to locate the 10 most recently captured archives. Since you've been deleting archives, you have aliases here to archives that no longer exist.

If the messages are bothering you, you can trash the aliases that refer to deleted archives.]]> https://forums.qrecall.com/posts/preList/47/153.page https://forums.qrecall.com/posts/preList/47/153.page GMT
plus: i have backup up only 1 drive, not multiple as in the past.

so, my 44b is broken again, backup data lost.[/quote]
Your QRecall Helper process is crashing.

Please send me your log files again along with the crash log at ~/Library/Logs/CrashReporter/QRecallHelper.crash.log and we'll try to figure out what's going wrong.

If you want, we can take this to private e-mail. You can send me the files directly at james@qrecall.com.]]> https://forums.qrecall.com/posts/preList/47/154.page https://forums.qrecall.com/posts/preList/47/154.page GMT
thanks for your patience. Since i am currently running out of time, i can't stay with QR. I will revert to my old solution and check back to QR in about half a year to see if it has made steps into the right direction.

Best Regards
Jan
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