A security update on our server inadvertently broke our diagnostic report server.
Some diagnostic reports (Help > Send Report, in the QRecall application) sent in the past week were successfully uploaded to our report server, but failed to be forwarded to our problem tracking database and have been lost forever.
So if you sent a report during the last week of January or the first week of February, 2020, and have not gotten a response, either send another report or contact support about your issue.
We apologize for any inconvenience.
This message was edited 3 times. Last update was at 08-Feb-20 13:10