waiting for archive...

i'm on a 10.6 server trying out the app, which works great except that it seems i keep running into the issue that it doesn't back up... sometimes if i manually run the action it will go, or like now, it's just waiting for archive. the log says "waiting for permission to open archive".

help?

thanks,
jordan

The message "waiting for permission to open archive" usually means that some other process has the archive open. It could be another backup program, Spotlight, the QRecall application (an open archive window), or a QRecall action running on another computer.

One way of finding out which process has an archive file open is to use the lsof command, like this:

sudo lsof /Path/to/folder/containing/archive

There are two bugs to look out for. The first is Apple's filer server. It occationaly loses contact with a client and thinks the client still has a file open when it doesn't. The solution is to restart (stop/start) file sharing.

The previous version of QRecall had a bug where closing an archive window didn't completely close the archive file. Any actions that tried to start would wait. I you think this might be the case, just close the QRecall application and open it again.

In very (very) rare circumstances, the archive's lock file doesn't get cleared. If you've checked all other possible sources (using lsof) and the action is still stuck, post again or send a diagnostic report (Help > Send Report)