I'm having a problem with archive contents not displaying properly when I open an archive. This is happening with two different archives on two different machines, so the problem doesn't seem isolated to either the machine or the archive.

With both archives on both machines, only browser which shows any content is the bottom pane is the layers browser. That shows a static display that I can zoom in and out of but not navigate through. The icons browser is totally blank,.The list and column browsers show disclosure triangles, and clicking on one of the disclosure triangles will produce more triangles beneath it or in the next column, but no file information appears. My secondary archive shows the layers list in the top pane and the indications of activity by date in the left column, but both of these are totally blank in my main archive. The only difference in behavior between the two computers is that the shaders are visible on my iMac but not on my MacBook Pro. I've had behavior like this occasionally in the past, but it's always been temporary. This time it's remained constant for the past couple of days, and has persisted through quitting and reopening qrecall and restarting the computers.

One other piece of strange behavior: My secondary archive is part of a pair where I keep one off-site and trade off periodically. I just swapped the off-site drive yesterday, and the first backup of both machines to this drive, which they hadn't been backed up to for about 10 days, produced backups of less than 100kb. Subsequent backups of both machines looked normal in terms of the size of the backup, but I couldn't look to see what had been backed up because of the display problem.

Both computers are running 10.7.3 and qrecall beta 1.2.0.57.

Ralph

Ralph

Ralph,

The browser code is most likely throwing program exceptions. This can cause all kinds of strange and incomplete behavior in the browser window.

First, please open your Console utility and examine the system.log. Search/look for any messages from QRecall. If you find some, please copy them and e-mail to me or post them.

Secondly, send a diagnostic report in case there was anything captured by the log.

Finally, open up the archive package (control+click/right-click on the archive icon and choose Show Package Contents). If you find a view.plist file inside, throw it away and try to open the archive again.

I've sent the reports and system log entries from both computers. Neither archive contains a view.plist, but both contain status.plist and settings.plist. Should I delete either of those.?

Ralph

Ralph Strauch wrote:Neither archive contains a view.plist

Duh, of course they don't. That file is was added in beta 58.

but both contain status.plist and settings.plist. Should I delete either of those.?

No.

Speaking of beta 58, try it when it's released (later today) and see what improvements you see. If you're still having problems, please repeat the same steps as before (search Console, send report, toss the view.plist file).

Installing beta 58 last took care of the problem of nothing displaying in the lower pane. The display was working in both archives. In the main archive, though, the upper pain was still blank and the layers were not displaying. I tried throwing away the view.plist and that didn't make any difference. It was late, so I went to bed. By the time I got around to looking at it again this morning, as scheduled backup had run, and that apparently fixed the problem. Everything is displaying properly now. If you'd still like a report or the system log entries for diagnostic purposes let me know and I'll send them along. Otherwise, I'm fine.

Ralph

Edited ps. I just read Steve Mayer's post <http://forums.qrecall.com/posts/list/381.page> about graphics processor switching causing display problems, and think that was probably the source of my problem as well.

Ralph Strauch wrote:If you'd still like a report or the system log entries for diagnostic purposes let me know and I'll send them along.

Please do. I'm mostly interested in any messages from QRecall that you find in the Console system.log around the time when the display was acting up. (Your previous diagnostic reports didn't include anything out of the ordinary, so there's no point in sending another.)

Thanks again for all of the feedback.

James,

Here are my system log entries for qrecall for the past couple of days. If you need anything back further than that let me know.

2/12/12 3:55:44.761 PM QRecall: *** Assertion failure in -[LayerVolumeNode rootNode], /Users/james/Development/Projects/Quantum Recall/Common/Source/Repository/Layer/LayerNode.m:60
2/12/12 3:55:44.762 PM QRecall: object isa LayerClientNode@0x113a68060; expected LayerRoot
2/12/12 3:55:44.767 PM QRecall: (
0 CoreFoundation 0x00007fff89f9bfc6 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff884fbd5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff89f9bdfa +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8cbeb743 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 QRecall 0x000000010004fe9c QRecall + 327324
5 QRecall 0x000000010004fec9 QRecall + 327369
6 QRecall 0x0000000100054eb2 QRecall + 347826
7 QRecall 0x000000010002f85a QRecall + 194650
8 QRecall 0x000000010002f8a3 QRecall + 194723
9 QRecall 0x00000001000a4faf QRecall + 675759
10 QRecall 0x00000001000aabeb QRecall + 699371
11 QRecall 0x00000001000e46ae QRecall + 935598
12 QRecall 0x00000001000cf8cd QRecall + 850125
13 CoreFoundation 0x00007fff89f8df4c __invoking___ + 140
14 CoreFoundation 0x00007fff89f8dde4 -[NSInvocation invoke] + 132
15 QRecall 0x00000001000ce1b8 QRecall + 844216
16 QuartzCore 0x00007fff8c79fb65 CABackingStoreUpdate_ + 3221
17 QuartzCore 0x00007fff8c79ea74 _ZN2CA5Layer8display_Ev + 1086
18 QuartzCore 0x00007fff8c796784 _ZN2CA5Layer17display_if_neededEPNS_11TransactionE + 560
19 QuartzCore 0x00007fff8c795737 _ZN2CA7Context18commit_transactionEPNS_11TransactionE + 319
20 QuartzCore 0x00007fff8c7954b4 _ZN2CA11Transaction6commitEv + 274
21 AppKit 0x00007fff87442b91 -[NSView(NSLayerKitGlue) _drawRectAsLayerTree:] + 722
22 AppKit 0x00007fff87306d2e -[NSView _drawRect:clip:] + 4382
23 AppKit 0x00007fff873341eb -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1583
24 AppKit 0x00007fff87334617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651
25 AppKit 0x00007fff87304099 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 1032
26 AppKit 0x00007fff8730534e -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 5821
27 AppKit 0x00007fff8730534e -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 5821
28 AppKit 0x00007fff8730534e -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 5821
29 AppKit 0x00007fff8730534e -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 5821
30 AppKit 0x00007fff87303593 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 270
31 AppKit 0x00007fff872fe9af -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4755
32 AppKit 0x00007fff872f7429 -[NSView displayIfNeeded] + 1676
33 AppKit 0x00007fff872f6b69 _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 648
34 CoreFoundation 0x00007fff89f5bbd7 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
35 CoreFoundation 0x00007fff89f5bb36 __CFRunLoopDoObservers + 374
36 CoreFoundation 0x00007fff89f30ce9 __CFRunLoopRun + 825
37 CoreFoundation 0x00007fff89f30676 CFRunLoopRunSpecific + 230
38 HIToolbox 0x00007fff8bf3031f RunCurrentEventLoopInMode + 277
39 HIToolbox 0x00007fff8bf3751b ReceiveNextEventCommon + 181
40 HIToolbox 0x00007fff8bf37456 BlockUntilNextEventMatchingListInMode + 62
41 AppKit 0x00007fff872baf5d _DPSNextEvent + 659
42 AppKit 0x00007fff872ba861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
43 AppKit 0x00007fff872b719d -[NSApplication run] + 470
44 AppKit 0x00007fff87535b88 NSApplicationMain + 867
45 QRecall 0x0000000100001264 QRecall + 4708
46 ??? 0x0000000000000002 0x0 + 2
)
2/12/12 9:14:40.163 PM SubmitDiagInfo: Removed expired file file://localhost/Users/ralph/Library/Logs/DiagnosticReports/QRecall_2012-01-13-135534_ralphMBP.crash
2/12/12 9:14:40.164 PM SubmitDiagInfo: Removed expired plist file file://localhost/Users/ralph/Library/Logs/DiagnosticReports/.QRecall_2012-01-13-135534_ralphMBP.crash.plist
2/13/12 10:14:53.697 AM QRecall: *** Assertion failure in -[RepositoryWindow recaptureItems:], /Users/james/Development/Projects/Quantum Recall/Client/Source/RepositoryDocument/RepositoryWindow+Capture.m:210
2/13/12 10:14:53.698 AM QRecall: one or more items can't be captured
2/13/12 10:14:53.752 AM QRecall: (
0 CoreFoundation 0x00007fff89f9bfc6 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff884fbd5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff89f9bdfa +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8cbeb743 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 QRecall 0x000000010004970a QRecall + 300810
5 QRecall 0x00000001001208ff QRecall + 1181951
6 CoreFoundation 0x00007fff89f8b75d -[NSObject performSelector:withObject:] + 61
7 AppKit 0x00007fff87909c90 -[NSToolbarButton sendAction:to:] + 82
8 AppKit 0x00007fff87909cde -[NSToolbarButton sendAction] + 68
9 AppKit 0x00007fff8745dc35 -[NSToolbarItemViewer mouseDown:] + 4995
10 AppKit 0x00007fff873886e0 -[NSWindow sendEvent:] + 6306
11 QRecall 0x00000001000795e3 QRecall + 497123
12 AppKit 0x00007fff8732116d -[NSApplication sendEvent:] + 5593
13 AppKit 0x00007fff872b71f2 -[NSApplication run] + 555
14 AppKit 0x00007fff87535b88 NSApplicationMain + 867
15 QRecall 0x0000000100001264 QRecall + 4708
16 ??? 0x0000000000000002 0x0 + 2
)
2/13/12 11:56:07.931 AM QRecallMonitor: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
2/13/12 3:13:01.971 PM QRecallMonitor: CPSGetFrontProcess(): This call is deprecated and should not be called anymore.
2/13/12 4:28:57.596 PM AppTrap: I just trapped the application QRecall (1.2.0.57).app!
2/13/12 4:28:57.598 PM AppTrap: whitelist after: {(
"QRecall (1.2.0.57).app"
)}
2/13/12 4:28:57.603 PM AppTrap: filename: com.qrecall.client.plist
2/13/12 4:28:57.700 PM AppTrap: filename: QRecall
2/13/12 4:28:57.776 PM AppTrap: filename: com.qrecall.client.plist
2/13/12 4:28:57.798 PM QRecallMonitor: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
2/13/12 4:28:57.847 PM AppTrap: filename: QRecall
2/13/12 4:28:57.917 PM AppTrap: filename: com.qrecall.client.plist
2/13/12 4:28:57.988 PM AppTrap: filename: QRecall
2/13/12 4:28:58.061 PM AppTrap: filename: com.qrecall.client.plist
2/13/12 4:28:58.160 PM AppTrap: filename: QRecall
2/13/12 4:28:58.232 PM AppTrap: filename: com.qrecall.client.plist
2/13/12 4:28:58.306 PM AppTrap: filename: QRecall
2/13/12 4:28:58.379 PM AppTrap: filename: com.qrecall.client.plist
2/13/12 4:28:58.450 PM AppTrap: filename: QRecall
2/13/12 4:28:58.519 PM AppTrap: filename: com.qrecall.client.plist
2/13/12 4:28:58.625 PM AppTrap: filename: QRecall
2/13/12 4:28:58.697 PM AppTrap: filename: com.qrecall.client.plist
2/13/12 4:28:58.767 PM AppTrap: filename: QRecall
2/13/12 4:28:58.849 PM AppTrap: I just trapped the application QRecall (1.2.0.57).app/Contents/Resources/QRecallMonitor.app!
2/13/12 4:28:58.850 PM AppTrap: whitelist before: {(
"QRecall (1.2.0.57).app"
)}
2/13/12 4:28:58.850 PM AppTrap: whitelist after: {(
"QRecall (1.2.0.57).app/Contents/Resources/QRecallMonitor.app",
"QRecall (1.2.0.57).app"
)}
2/13/12 4:28:58.872 PM AppTrap: filename: com.qrecall.monitor.plist
2/13/12 4:28:58.951 PM AppTrap: filename: com.qrecall.monitor.plist
2/13/12 4:28:59.025 PM AppTrap: filename: com.qrecall.monitor.plist
2/13/12 4:28:59.097 PM AppTrap: filename: com.qrecall.monitor.plist
2/13/12 4:28:59.171 PM AppTrap: filename: com.qrecall.monitor.plist
2/13/12 4:28:59.246 PM AppTrap: filename: com.qrecall.monitor.plist
2/13/12 4:28:59.318 PM AppTrap: filename: com.qrecall.monitor.plist
2/13/12 4:28:59.389 PM AppTrap: filename: com.qrecall.monitor.plist
2/13/12 4:29:00.676 PM com.apple.launchd.peruser.501: (com.qrecall.monitor[438]) Exited with code: 75
2/13/12 4:29:01.079 PM [0x0-0xc80c8].com.qrecall.client: "disk2" unmounted.
2/13/12 4:29:01.079 PM [0x0-0xc80c8].com.qrecall.client: "disk2" ejected.
2/13/12 4:29:04.364 PM QRecallMonitor: *** -[NSDistantObject methodSignatureForSelector:]: remote object does not recognize selector: 'nextScheduledActionInfo'
2/13/12 4:29:04.400 PM QRecallMonitor: (
0 CoreFoundation 0x00007fff89f9bfc6 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff884fbd5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff89f9bdfa +[NSException raise:format:arguments:] + 106
3 CoreFoundation 0x00007fff89f9bd84 +[NSException raise:format:] + 116
4 Foundation 0x00007fff8cb3fe40 -[NSDistantObject methodSignatureForSelector:] + 1158
5 CoreFoundation 0x00007fff89f88e3a ___forwarding___ + 314
6 CoreFoundation 0x00007fff89f88c88 _CF_forwarding_prep_0 + 232
7 QRecallMonitor 0x0000000100003661 QRecallMonitor + 13921
8 Foundation 0x00007fff8cb2c1aa __NSFireDelayedPerform + 392
9 CoreFoundation 0x00007fff89f50c24 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
10 CoreFoundation 0x00007fff89f50776 __CFRunLoopDoTimer + 534
11 CoreFoundation 0x00007fff89f31001 __CFRunLoopRun + 1617
12 CoreFoundation 0x00007fff89f30676 CFRunLoopRunSpecific + 230
13 HIToolbox 0x00007fff8bf3031f RunCurrentEventLoopInMode + 277
14 HIToolbox 0x00007fff8bf375c9 ReceiveNextEventCommon + 355
15 HIToolbox 0x00007fff8bf37456 BlockUntilNextEventMatchingListInMode + 62
16 AppKit 0x00007fff872baf5d _DPSNextEvent + 659
17 AppKit 0x00007fff872ba861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
18 AppKit 0x00007fff872b719d -[NSApplication run] + 470
19 AppKit 0x00007fff87535b88 NSApplicationMain + 867
20 QRecallMonitor 0x0000000100001a7c QRecallMonitor + 6780
)
2/13/12 4:29:13.190 PM authexec: executing /Applications/Apps-Utilities/QRecall.app/Contents/Resources/QRecallHelper
2/13/12 4:36:06.769 PM QRecall: *** Assertion failure in void CarbonReadOrThrow(CarbonFile *, UInt16, CarbonFileOptions, SInt64, void *, ByteCount, ByteCount *, NSString *)(), /Users/james/Development/Projects/Quantum Recall/Common/Source/File/CarbonFile.m:1203
2/14/12 9:21:12.607 AM QRecallMonitor: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
2/14/12 9:33:50.474 AM QRecall: kCGErrorIllegalArgument: CGSOrderWindowListWithOperation
2/14/12 9:33:50.474 AM QRecall: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
2/14/12 9:33:50.474 AM QRecall: kCGErrorIllegalArgument: CGSReleaseWindowList: called with 2 invalid window(s)
2/14/12 9:33:50.474 AM QRecall: dispose_talagent_windows: CGSReleaseWindowList(cid, (CGSWindowIDList)wids, count) returned CGError 1001 on line 269
2/14/12 9:33:51.290 AM QRecall: _WindowRightsGrantOfferedNotificationHandler: Got a notification with no callback registered (token (null)), rejecting
2/14/12 9:33:51.290 AM QRecall: _WindowRightsGrantOfferedNotificationHandler: Got a notification with no callback registered (token (null)), rejecting
2/14/12 3:16:24.192 PM AppTrap: whitelist before: {(
"QRecall (1.2.0.57).app/Contents/Resources/QRecallMonitor.app",
"Highlighter.app",
"QRecall (1.2.0.57).app"
)}
2/14/12 3:16:24.193 PM AppTrap: whitelist after: {(
"Uninstall Growl.app",
"QRecall (1.2.0.57).app",
"Highlighter.app",
"QRecall (1.2.0.57).app/Contents/Resources/QRecallMonitor.app"
)}